Struggling to reach GMAJOR support

Distinguished colleagues, I'm reaching out to the forum today with a matter that I suspect may be shared by others navigating the GMAJOR platform. Over the past several days, I've encountered a persistent technical issue that is significantly impacting our team's ability to process crucial international shipments. My attempts to connect with GMAJOR's official support channels – specifically via email and the designated ticket system – have thus far been met with extended delays, exceeding what we typically experience for critical operational disruptions. We've followed all outlined troubleshooting steps and have provided comprehensive details within our support requests. However, the lack of a timely response is now jeopardizing delivery schedules and incurring potential penalties. I'm keen to understand if others are facing similar challenges in reaching GMAJOR support at this time, and if any alternative avenues or escalation points are known to be effective. Any insights or shared experiences would be greatly appreciated as we seek a resolution. Thank you for your time and consideration. Sincerely,